Cancellation Policy
Consumers have a fourteen-day right of withdrawal.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
Pelin Acar, In den Akademiegärten 36, 73765 Neuhausen auf den Fildern, Germany, Germany info@pelos-atelier.de Phone: 015155667788
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Alternatively, for the aforementioned purposes and conditions, you can fill out and submit the form below, stating your first and last name, order number, and your declaration of withdrawal.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
The return costs are €7.69.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To: Pelin Acar, In den Akademiegärten 36, 73765 Neuhausen auf den Fildern, Germany info@pelos-atelier.de
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () / received on (): _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Signature of consumer(s) (only for notification on paper): _______________ Date: _______________
() Delete as appropriate.*
Special Notes
If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender makes use of our cooperation with regard to the financing.
If the loan has already been disbursed to us when the withdrawal becomes effective, your lender will assume our rights and obligations from the financed contract in relation to you regarding the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement, if you are also entitled to a right of withdrawal for it.